1. Company Information

Company Name: Oriventa Private Limited
 Address: 100 Vishveswriya Nagar, Gopalpura Bypass, Triveni Chouraha, Jaipur, Rajasthan, India
 Phone: 6367073593
 Email: oriventaprivatelimitedcompany@gmail.com

2. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The product is missing parts or accessories
  • The product does not match the description shown at the time of purchase

Return requests must be raised within 7 days of delivery.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse, mishandling, or normal wear and tear
  • Products without original packaging, tags, or accessories
  • Items marked as “Non-Returnable” or “Final Sale” at the time of purchase
  • Perishable or hygiene-related products (if applicable)

4. Return Process

To initiate a return:

  1. Contact our customer support via phone or email
  2. Provide your order ID, product details, and reason for return
  3. Our team will review your request and guide you through the return process

Returned items must be unused and in original condition.

5. Refund Policy

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original mode of payment

6. Replacement Policy

  • If eligible, defective or damaged products may be replaced instead of refunded
  • Replacement delivery timelines depend on product availability and location

7. Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), return shipping charges will be borne by Oriventa Private Limited
  • In all other cases, shipping charges are non-refundable

8. Cancellation Policy

  • Orders can be canceled before they are shipped
  • Once shipped, cancellation requests will be treated as return requests

9. Changes to This Policy

Oriventa Private Limited reserves the right to modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting.

10. Contact Us

For any questions regarding returns or refunds, please contact:

📞 Phone: 6367073593
 📧 Email: oriventaprivatelimitedcompany@gmail.com